Part A:

Assume that you are an operations manager at Samson Foods. This company utilizes reusable plastic trays to transport a significant percentage of merchandise through its supply chain. The trays are labeled manually by stock employees. These labels indicate the location of trays in inventory binds. Because of manual labeling, the company realizes that trays are being placed in wrong binds because the ticket puller either cannot understand the handwriting or the information on the label is incomplete or inaccurate. The company is losing revenue from missed shipments, and there is also rework resulting from handling the trays more than once to transport them to
the proper location.

As an operations manager, you decide to explore a production technology to resolve the issues of lost revenue and poor performance.

In the context of the presented scenario, answer the following questions:

What are the performance issues within the company, and how would the technology help address these issues?

Which production technology tools would you recommend to improve productivity of the company?

Part B-

Use the ITT Tech Virtual Library and the Internet to research about the Malcolm Baldrige National Quality Award and write a paper that covers the following points:

An overview of this award, including its existence, brief history, and the criteria that this award uses to measure the quality standards

A company that recently got this award in the manufacturing sector, including a summary about the company and excerpts from the award criteria.