Part A. (600 words)

Write a report referring to the CIPD's Profession Map. You should:
- Explain the purpose and structure of the CIPD Profession Map, professional areas, behaviours and bands, explaining in summary how it is used as a tool for professional analysis
- Provide a brief summary of the two core areas: ‘Insights strategies and solutions' and ‘Leading HR'. Consider the Band at which you are working and describe what activities you undertake within each of these areas
- Provide a brief summary of one other professional area relevant to your role. Consider the Band at which you are working and describe what activities you undertake within this area

Part B. (500 words)

Undertake an assessment of yourself as an HR practitioner using the template given below.

You should answer all of the questions in the template, providing clear explanations to support your comments. The CIPD profession Map will be a useful tool to guide you in completing your personal development plan.

Q1 What do you consider were the three most important things (planned or unplanned) that you learned last year? Please also briefly describe how they were learned?

Q2 Please summarise the value you've added to your organisation/clients/customers over the last 12 months through your professional development?

Q3 What have been the tangible outcomes of your professional development over the last 12 months and what aspects of your work have changed as a result? Please give a brief explanation of why you've chosen to comment on these specific activities?

Q4 Who else has gained from your professional development and how?

Q1 How do you identify your learning and professional development needs?

Q2 What are the three main areas or topics you wish to develop in the next 12 months and HOW will you achieve these?

Q3 What are the key differences that you plan to make to your role/organisation/clients/customers in the next 12 months?

Q4 When will you next review your professional development needs?

Part C. (900 words)

Write a report that:
- Identifies 3 users of HR services internal to your organisation and for each of them at least 2 key needs
- Explains how HR/L&D can ensure the needs of these 3 service users are prioritised effectively
- Identifies 3 methods of communication to your service users and explain the advantages and disadvantages of each
- Describes the key components of effective service delivery including building and maintaining good relationships, handling and resolving complaints, dealing with difficult customers, timely service delivery, budget implications and continuous improvement.