Part-1

1. The client might be surprised when the project manager's style changes from inviting new ideas during the conceptual phase to discouraging them during the ________ phase.

2. One problem with client participation in project teams is that a client can have ______ influence.

3. What should the client know about the different management styles used in the initiation, execution, and closeout phases of the project?

4. What is an advantage of having the client participate in some project teams?

Part-2

1. If a project is regularly exceeding the stated goal for quality, it is important to remind the client of the __________ objective.

2. Values are desirable _______ or qualities.

3. Treating a client fairly means avoiding _______, prejudice, or favoritism.

4. What are some written sources of client expectations?

5. What is an example of a corporate value?

6. What does it mean to treat a client fairly?

Part-3

1. A table that displays who should be included in making different types of decisions is a decision ______.

2. A client should be involved in decisions ______ in the process of dealing with a problem.

3. Information that is developed in the planning phase can require reconsidering decisions that were made in the _________ phase.

4. Describe a responsibility matrix and how it is used.

5. Why is it important to inform a client early in the process of resolving a problem?

Part-4

1. Managing a project using ___________ keeps the project on track and allows for periodic celebrations of achieving interim objectives.

2. Clients should be encouraged to ___________ in celebration of project achievements.

3. Why should extra effort be expended to meet a milestone when the final project's due date is months away?

4. Why should the client be included in milestone celebrations?

Part-5

1. Client participation. Where would you place the threshold for involving a client in a decision? What criteria would you use and how would you involve the client with that process of establishing the threshold?