PART 1

1. Norman and Fredrick seem to argue all the time. Coworkers describe the two as hotheads, but recognize that the two men seem to like sparring and are very close friends. Their conflict style is best described as

A. nonintimate-aggressive.

B. nonintimate-nonaggressive.

C. intimate-aggressive.

D. intimate-nonaggressive.

2. Rhonda complains to Collin that she's tired of their weekend routine.Irritated, Collin snaps back that he's tired of her complaining. Their conflict pattern reflects which of the following conflict styles?

A. complimentary

B. symmetrical

C. tangential

D. conditional

3. Almost all messages have

A. a content dimension.

B. a relational dimension.

C. both content and relational dimensions.

D. no dimensions unless the communicators intend them to.

4. Skillful, integrated communicators are characterized by

A. a conscious focus on communicating effectively.

B. a greater degree of sociability.

C. communicating competently without needing to think constantly about how to behave.

D. exposure to a wide range of communication styles.

E. others helping them out.

5. Maslow's hierarchy of needs is important to the study of interpersonal communication because

A. we all have needs.

B. we can't understand our needs without communication.

C. communication is usually necessary to meet each level of need.

D. communication was Maslow's greatest need.

E. the need for communication is the sixth "hidden" need.

6. Some of the characteristics that make relationships more interpersonal than impersonal are

A. frequency and proximity of communication.

B. quantity over quality.

C. how important the content of talk is to both of you.

D. uniqueness, irreplaceability, and interdependence.

7. Effective communicators have been found to

A. have a consistent set of five behaviors they can call up at will.

B. have a wide range of behaviors from which to choose.

C. exhibit behaviors that are predictable by their partners.

D. exhibit unique behaviors more often than less effective communicators.

E. frequently rehearse about 20 behaviors until they get them right for any interaction.

8. Identity and communication are related in that we

A. gain an idea of who we are from the way others communicate with us.

B. are drawn to communicators who test and challenge our identity.

C. find others' identities become our own through communication.

D. control communication with our identity.

9. Which of the following is a channel for communication

A. touching

B. writing

C. gesturing

D. talking

E. all of the above

10. Relational dimensions of a message

A. are all that matter.

B. make statements about how the parties feel toward one another.

C. are usually expressed verbally rather than nonverbally.

D. none of the above.

11. A self-fulfilling prophecy is

A. an accurate prediction about another's behavior, based on background knowledge.

B. a prediction about one's own behavior, based on past experience.

C. a prediction which affects the outcome of one's own or another's behavior.

D. a mistaken prediction which fails to occur.

12. People who have low self-esteem

A. are likely to approve of others.

B. perform well when being watched.

C. work harder for critical people.

D. expect to be rejected by others.

E. had traumatic childhoods.

13. People who have high self-esteem

A. expect to be accepted by others.

B. have less of a need to work hard for people who demand high standards.

C. have less of a need to work hard for people who demand high standards.

D. are unable to defend themselves against negative comments.

E. don't perform well when being watched.

14. To qualify as self-disclosure, a statement must

A. involve feelings.

B. be intentional, significant, and not otherwise known.

C. be reciprocated by the same type of statement from a partner.

D. involve intimate information.

E. be shared privately.

15. An intimate relationship

A. may only exhibit one or two dimensions.

B. can be achieved by sharing activities.

C. can be created through exchanging important feelings.

D. can come from exchanging ideas.

E. all of these answer are correct.

16. Which of the following is most likely to account for your tendency to overlook the faults of your new romantic partner

A. gender roles

B. occupational roles

C. relational roles

D. cultural roles

17. The Pillow Method is designed to

A. persuade someone to accept your viewpoint.

B. settle a dispute.

C. minimize an issue.

D. gain insight into another's viewpoint.

E. punctuate the cause and effect of an argument.

18. In a low-context language culture, you will notice

A. indirect expression of opinions.

B. use of silence admired.

C. less reliance on explicit verbal messages.

D. self-expression valued.

E. ambiguity admired.

19. When we study semantic rules, we learn that

A. words mean a lot in and of themselves.

B. understanding occurs as a result of users agreeing on the same meanings for words.

C. words typically can be interpreted in only one way.

D. meanings rest more in words than in the people who use them.

20. In cultures that stress formality in language,

A. using correct grammar is most important.

B. language use defines social position.

C. the people talk less.

D. there are fewer real friendships.

21. A culture is unavoidably shaped and reflected by the language its members speak. This concept

A. high-context culture.

B. low-context culture.

C. cultural anthropology.

D. linguistic relativism.

E. cognitive determinism.

22. The nonverbal researchers cited in your text claim that, when we consider the actual meaning involved in communication situations, verbal messages

A. carry less meaning than nonverbal ones.

B. carry more meaning than nonverbal ones.

C. aren't really listened to.

D. are too full of nonverbal signals.

E. define the communication situation.

23. Nonverbally, women _____________________ more than men.

A. make less eye contact

B. smile less

C. are less vocally expressive

D. use more head, hand and arm gestures

E. require more personal space

24. Studies of nonverbal posture behaviors have found that

A. we are generally unaware of posture.

B. different facial expressions help posture interpretation.

C. we should use unambiguous postural cues.

D. tension and relaxation of muscles can indicate status differences.

E. posture is not important to body image.

25. Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere. You could call
her listening style in this instance

A. stage hogging.

B. insulated listening.

C. pseudolistening.

D. defensive listening.

E. ambushing.

26. Which of the following is the best helping paraphrase response to the following statements? "I can't stand that class! The lectures are a
waste of time, and the tests are full of nitpicking questions. I'm not learning anything."

A. "Sounds like you're fed up with the class."

B. "Sounds like you're thinking about dropping the class."

C. "Sounds like the class has nit-picking tests and is a waste of time."

D. "Sounds like you resent spending so much time on information you don't consider useful."

E. "Sounds like you're fed up with school."

27. "I think that the reason you're so confused is that you're trying to make everyone else happy and forgetting your own happiness." This
statement is what type of listening response?

A. supporting

B. advising

C. questioning

D. paraphrasing

E. analyzing

28. "I'm worried that you won't follow through on your commitment" is an example of self-disclosure at which of the following levels

A. cliche

B. fact

C. feeling

D. opinion

E. interpretation

29. "Why don't you go ahead and visit your friends without me this weekend. I'll stick around and catch up on my studies." This statement typifies which relational stage?

A. integrating

B. differentiating

C. bonding

D. terminating

E. intensifying

30. Which of the following does the text offer as a guideline for expressing emotions

A. The sooner a feeling is shared, the better.

B. Try to avoid sharing negative feelings whenever possible.

C. Share multiple feelings when appropriate.

D. Let others know that they have caused you to feel a certain way.

E. Try to avoid getting too emotional.

PART 2

1. In interpersonal relationships, the rule is: The more self-disclosure the better.

A. True

B. False

2. Couples are happiest when their levels of openness are roughly equal.

A. True

B. False

3. The sensory data we receive are the same for all of us; perceptual differences occur only after we begin to process those data.

A. True

B. False

4. Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process.

A. True

B. False

5. Just because we have revealed many different kinds of facts to another doesn't mean that we have an intimate relationship.

A. True

B. False

6. An older professor who forgets what it was like to be a student when he teaches is an example of how differing environments in the classroom can make understanding difficult.

A. True

B. False

7. When we self-disclose to strangers, it is usually for reciprocity or impression formation.

A. True

B. False

8. Since we are the ones who experience reality, we have a complete idea of what that reality is.

A. True

B. False

9. Luckily, communication from others does not affect our self-concept.

A. True

B. False

10. Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life.

A. True

B. False

11. The text says that "counting to ten" applies to win-win problem solving.

A. True

B. False

12. We are not communicating when we remain silent.

A. True

B. False

13. Opinions of family members or teachers early in your life have little impact on the formation of your self-concept.

A. True

B. False

14. All communication behavior is aimed at making impressions.

A. True

B. False

15. Emotional expression is the only way to develop close relationships.

A. True

B. False

16. Managing your identity can be useful when you are meeting someone at a party for the first time.

A. True

B. False

17. Research has shown that mediated communication has had an overall negative effect on interpersonal relationships.

A. True

B. False

18. Communication, as the term is used in your text, consists only of messages that a sender deliberately conveys.

A. True

B. False

19. People with high self-esteem tend to disapprove of others more than people with low self-esteem.

A. True

B. False

20. Fortunately, just knowing about a communication skill makes us able to put it into practice.

A. True

B. False