Overview:

You are working for a company that provides consulting services for customers surrounding IT auditing. Your job is the IT Auditor. In the role of an external IT Auditor, you will be starting a project with a new customer. As you begin your project, there will be several activities you will be required to complete to ensure your customer understands the importance of IT auditing, as well as recommendations for governance and infrastructure to ensure organizational success.

Issue :
Your customer has asked you to define the Service Level Agreement (SLA).

2-page paper that defines the components required in the SLA .Service Level Agreement (SLA) and incident-management planning