Overview: For this milestone, review the case study A.P. Moller-Maersk Group: Evaluating Strategic Talent Management Initiatives through page 13 (up to HRCustomer Initiative at Maersk) and the job posting for a Customer Service - CARE Business Partner. View the SHRM PowerPoint presentation and its note pages: Training Methods, Experiential Learning and Technology.

Using the material on needs assessment and training strategies provided in this week's lesson and the case study, in a short paper you should:

Illustrate the value of a training needs assessment in an organization in general, supporting your response.

Describe the components of a needs assessment used to determine the training requirements of a Customer Service - CARE Business Partner at Maersk.

Describe the importance of creating Specific, Measurable, Achievable, Realistic, and Time-oriented (SMART) objectives for a training plan.

Explain the importance of developing learning activities for a Maersk Customer Service - CARE Business Partner training program.

Describe how you would incorporate adult learning principles and methods of experiential learning from this course into the Maersk Customer Service - CARE Business Partner training program.

http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/ol_211_customer_service_care_business_partner_job_posting.pdf

http://snhu-media.snhu.edu/files/course_repository/undergraduate/ol/ol211/unit_6_training_methods_elearning_and_tech.pdf