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problem1. List down and describe two main and divergent strategies you would adopt to settle a given conflict in your organisation.

problem2. Name and describe clearly two positive and two negative aspects/conclusions of team work.

problem3. Using the model for communication procedure as a base, describe how people reading or hearing the same message can disagree on its meaning.

problem4. Discuss how effectual business communication is linked to personal career success.

problem5. Describe the value of non verbal communication.

problem6. Outline the stages of listening and the ways of becoming effective listener.

problem7. Outline the three communication challenges which influence the ways in which business people communicate.

problem8. describe the nature of informal and formal communication channels.

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