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Organizational Strategies (L.O. 1−3) YOUR TASK Identify which organizational strategy you would use for the following messages: direct or indirect. a. A message from health-care provider Care First Blue Cross Blue Shield in which it must tell its 1.1 million members that their information in the form of names, birth dates, e-mail addresses, and subscriber information was compromised by hackers who obtained access to the company’s website. The only good news is that member encryption prevented the cybercriminals from gaining access to social security numbers; medical claims; and employment, credit card, and other financial data. b. A letter from a theme park refusing the request of a customer who wants free tickets. The customer was unhappy that she and her family had to wait in line a very long time to ride the new Delirium thrill roller coaster. c. An announcement to employees that a financial special- ist has canceled a scheduled lunchtime talk and cannot reschedule. d. A message from a car insurance company that it will no longer insure family members who drive the family car. Customers may expand their policies with more compre- hensive coverage at a higher cost. e. An announcement from Amazon that it will begin charging state taxes on purchases, as mandated by law. f. A memo from the manager denying an employee’s request for special parking privileges. The employee works closely with the manager on many projects. g. A memo from an executive refusing a manager’s proposal to economize by purchasing refurbished computers. The executive and the manager both appreciate efficient, straight forward messages.

Operation Management, Management Studies

  • Category:- Operation Management
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