"Organizational Culture and Change"

• Creating an organizational culture is one of the most significant aspects of a leader's job. Recommend three methods you would use to emphasize service and quality as part of your organization's culture and how the message would be communicated through the organization.

• Most people agree that change is difficult and yet change is necessary to move forward. Explain why organizations within the hotel and tourism industries have a hard time changing their core values after an extended period of time. Use this article from Inc. magazine as a guideline.

"The Hotel Business "

Please respond to the following:

• Vacation Ownership (a.k.a. time-shares) has seen resurgence in popularity in the past few years. Compare the pros and cons of vacation ownership, and make an overall judgment. Provide specific examples of vacation ownership organizations and some of the services that they provide to support your response.

• Hotel developers have been much more environmentally sensitive in the past decade. Design a list of five or six environmentally friendly hotel amenities that hotel developers should be incorporating in all new hotel builds. Explain your rationale.