Organization and Management of a Health Care Facility

Introduction

The organization that a health care facility can distinguish will determine its potential success and the longevity of that success because preparation, patience and organization are vital. Health care facilities are constantly changing, advancing and revamping. With this being a known unknown there is a major need for organization throughout the entire infrastructure of the organization. Organization is highly important because it allows for facilities to function and run smoothly with little to no confusion within each department acting as a well-oiled machine (Cruz, 2013 p.472). It is very difficult for a facility or organization to protect and flourish if there is no structure present. After witnessing first-hand the lack of proper structure and management take place, this caused a great deal of confusion from the upper management as they could not decipher the numerous departments' primary responsibilities and this took a huge toll on their success.

This particular lack of structure can and will decide an organizations fate if not fixed immediately. Healthcare facilities management must be in a sense bulletproof because of the many adversities which can and will arise as the healthcare realm changes. The healthcare realm changes and overlaps its previous methods for rules and regulations. This comes about due to the constant need for revitalization within the healthcare realm. If a facility lacks organization there is no structure and no sense of direction it will most likely fail. Of course there are spurts of success and lagging success for every healthcare facility today. But the elite healthcare facilities always find a way to revamp and restructure in order to flourish. The most important entity any facility or organization can acquire is the loyalty of its consumers. Loyalty has been proven to provide not only success but longevity of success for healthcare facilities and if health providers implement this type of atmosphere success is prominent.

Hospital Organizational Structure

In today's' world there is a major need for organizational structure, rules and regulations that not only govern the conduct within an organization but also protects customers' rights and interests. The structuring of a hospital needs to be configured in a strategic way that will benefit all of its occupants regardless of what their economic and ethnic background might be. Without proper structure and legislation it's highly difficult for a hospital to thrive within the healthcare realm. One will be able to recognize by the end of this reading a well-organized structured system for any hospital organization to thrive for many years to come and that is due to the proper planning, methods and steps that are outlined to construct them.

There are four major departments which are the largest and most noticeable departments in a hospital organization. The most extensive department is human resources management and it consist of nearly over 100 highly trained professionals with organization, management, and efficiency skills within human resource management. Secondly the finance department which includes insurance and claims management is also one of the most viable departments that is required to maintain a reliable and well maintained hospital organization. The insurance claim department consists of over seventy-five highly trained professionals in claims and financial recovery.

The majority of the finance department which oversees the hospitals budget for every department and allocates moneys toward the success of the hospital also including advertisement, outreach, and new start up projects, is the finance system management department and they consist of over 100 auditors, accountants, and finance professionals. This department is to manage, reconcile and distribute the financial funds to and from the hospital itself while also distributing the salaries employees, vendors and partners. The third organization, which is the heartbeat of the hospital organization is the professional and paraprofessional healthcare providers. Without physicians, nurses, technicians, maintenance, receptionist, and the entire staffing from top to bottom, there is no organization.

These front line workers are the essential resource needed for the organization to run and have continued success. The fourth largest entity is the inventory and equipment management department and this section houses over sixty-five inventory management and office management trained professionals. Each department has described skills and duties that also overlap between each other to ensure safety and fluency throughout the facility, and there is extensive training and seminars provided. For each department these duties include analysis, experiments, and trials to ensure that our targeted markets are satisfied with our performance, quality of care, and quality of products.

Mission and Value Statements

In any hospital the most important asset that can be acquired are the patients and customers that are served on a daily basis and as an organization in the field of healthcare we are obligated to supply the highest quality of care. A healthcare organization is also obligated to provide the highest quality of products and services that highly trained professionals can create to ensure customers overall satisfaction, health and happiness. Providing the highest quality of care, products and services leads to success within the ever changing healthcare realm and that is the overall goal to serve and satisfy the consumers and patrons of this organization. The mission statement is as follows "To provide the highest quality of care, products and services known to man and everything else will fall into place". I chose to establish this bold and high risk mission statement because our dream is much bigger and brighter than our competitors. In order to ensure that the organization is upholding its' end of the bargain there are extensive and continued trainings in quality care, patient service and in compassion.

These three characteristics will determine a facilities success because if we lack in any of those three areas it will decide the longevity of success for us all. The development for my particular mission statement began with a small idea that came to me in a dream one night before the grand opening. The mission statement agreed upon by the governing board before, lacked definitive style and taste which read "A hospital you can consider home, as we are all family". This generic statement was missing spark and compassion however, in a round table discussion with brilliant minds, what surfaced was the more direct mission statement to our board of trustees it was a hit. The board agreed that the new mission statement will attract and keep our facility above the competitors while actually providing high quality care and treatment to our customers. Once it was decided we immediately changed the original statement and received high praise from the patrons about the new mission statement. This I can say was a huge success which started off as a simple dream and now is a complete and destined reality for our customers benefit.

Feasibility Plan for Hiring

Feasibility is always considered one of the hardest entities to implement because everyone wants to acquire the best of the best but may not be able to afford those attributes. That is where the feasible part comes in which most nearly means to work and strive within your means until your facility and organization can obtain the high quality and quantity entities. I have come up with a feasible plan for the hiring of nurses, physicians and allied professionals. Since we have been blessed with the opportunity to be sponsored by our neighboring communities and global sponsors who believe in our mission statement we can acquire these entities. The hiring process will be extensive and managed directly so that we are effectively screening, tasking and analyzing a potential nurse's abilities and quality of customer service.

The nurse will be evaluated by his or her prior experience and skill set in which we will also contact their references and educational institute for a deeper access to their personalities. Once chosen there will be a probationary period that will enable us as an organization to evaluate and assess the new hires abilities, compassion and quality of customer service. The hiring physician's process will also be very extensive because nurses and physicians directly affect our patient's daily lives whether it's with diagnostics, surgery or physical therapy. Furthermore there will be the hiring of healthcare professionals to ensure that we uphold our innovative mission statement. There hiring process will also be very extensive as these healthcare professionals directly interact with our patients and customers and must possess high quality attributes. As far as feasibility goes we do not have a certain financial limit on whom and what we can afford but we are conscious of our spending and our financial department monitors that. When hiring these nurses, physicians and healthcare professionals we will ensure that we hire the most experienced and also the most compassioned medical professional we can find. This will give our facility the edge over our competitors because we have acquired the top nurses, physicians and healthcare professionals in the country and are all fully capable of providing quality care.

Use of Technology for Patient Services

Technology is the key to evolution in todays' world and it will continue to provide gateways of knowledge and success for healthcare professionals and medical professionals to utilize. "The pressure to be innovative, technologically advanced in order to improve the quality of services has resulted in a significant increase in spending whilst at the same time governments are faced with budget constraints" (Guah, 2011 p.12) Improving technology for the patient services will only prove as a reliable source of the known unknown information that many patients and consumers will benefit from having this access.

The information in the past that was passed along from physicians to nurses and later to the patient were substantial in that era of time because of the limited technology that was accessible. If there is no evolution of information technology there would be more frequent untimely deaths and illnesses because of the lack of knowing how a patients' health is progressing as they age. Lacking in information technology proves to be a major problem as we look at hospitals access to limited technology in the past to now in the 21st century where highly advanced technology is present. (Pogzar 2012) The need for information technology advances has never been more in demand especially now that more and more people become well aware and interested in their health and families health.

Honestly if there was no information technology advancement within the world let alone the healthcare realm then there would be higher spikes in illnesses. I also believe that the untimely death toll will become much larger than normal because of that very fact of lack of technology present. This technology is utilized to perform screenings, tests and analyses of patients' current health, and the patients' health as they age and progress in life. There is undoubtedly a high importance in the demand and need for information technology to advance and progress lite years faster than we as humans advance and progress to stay ahead. This is to ensure that any probable epidemics or scenarios that may play out can be accessed and solved before a major outbreak or recurring scenario becomes present. These are the reasons why I believe the use of advanced information technology is highly needed and important.

Conclusion

In conclusion organizational management of a healthcare facility is one of the most important entities that a facility can acquire because it directly affects the customers. Also having no sense of organization or management will eventually take a toll on the potential success that a facility can have because of the lagging organization and management. Customers, patients and potential investors can sense when there is little or no organization and this will turn those potential customers away from that facility and cause outshopping to occur. It is highly important and valuable to appeal to the most important entity an organization can acquire which is the very customers and patients it serves on a daily bases. Organization helps to maintain important files and documents while also providing a safety net in case something goes wrong as far as treatment is concerned the well-organized facility will be able to pinpoint this problem and immediately act on it. I believe this is true because without customers or investors there is no need for a hospital or organization to exist because there is no one to serve or provide treatment. These are the reasons why I believe that organization and management of a healthcare facility are the most important qualities to possess.

References

Cruz, C. O., & Marques, R. C. (2013). Integrating Infrastructure and Clinical Management in PPPs for Health Care. Journal Of Management In Engineering, 29(4), 471-481. doi:10.1061/(ASCE)ME.1943-5479.0000166

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