Operations Planning and Control The University of the West Indies OPEN CAMPUS MGMT 3060 – MINI-CASE ASSIGNMENT Semester 2 2016/2017 This Assignment is comprised of Nine (9) Questions – All questions must be attempted. Note: Although this assignment is being currently assessed out of 40 marks it would be prorated to contribute a maximum of 8% towards your final course marks. MGMT3060 Operations Planning and Control BA Garage Mechanic Shop BA Garage is a very popular mechanic shop that caters for Japanese, American and European vehicles. It is located on the outskirts of the capital where the level of economic activities is fairly high. At the garage, mechanics, replace vehicle parts, change oils, wash engines, clean the interior align wheel, etc. The garage stocks parts that are used in its operations on a regular basis. This has its advantages and disadvantages to the business. The Operations Manager makes a number of OM decisions on a regular basis. Some decisions are done more regularly than others. These decisions are based on the following:- 1. Product 2. Human Resources 3. Location 4. Scheduling 5. Quality 6. Forecasting 7. Inventory control 8. Maintenance 9. Process 10. Layout With The introduction of new technology in the vehicular industry, BA Garage is finding it more and more challenging to fulfil the needs of its customers and remain profitable. Thus, it becomes necessary for management to plan strategically to serve customers better and overcome the competition. An important part of the strategic planning process is to formulate mission and vision statements and operational strategies for the garage. These can have long-lasting effects of the success of the business. QUESTIONS
1. Define Mission.
2. Differentiate between mission and strategies.
3. Formulate a mission statement for BA Garage. You should incorporate the components of a good mission statement.
4. Outline four operations strategies that can be used to achieve the mission stated above.
5. Describe the following operations management decisions that must be taken at BA Garage. (Human Resources, Scheduling, Quality, Forecasting, Inventory Control )
6. Select 2 competitive priorities and discuss how BA Garage can use these competitive priorities to compete.
7. What do you consider to be the major threats to BA Garage? Outline the strategies that can be used to lessen the effects of the threats.
8. Outline two advantages and two disadvantages of BA Garage selling parts?
9. How can the Operations Manager ensure that customers receive top quality service?