Operations Management problem relating to an organisation with which you are familiar and undertake a critical review. This should include:

1. An introduction to the problem and its relationship to operations practice in the organisation

2. An explanation of the process(es) under consideration (ideally incorporating some form of process map)

3. A discussion of relevant Operations theory (this should address the underlying processes on which quality depends - do not rely on quality theory only);

4. A comparison of the theory with the process;

5. Consideration of how potential changes would improve quality and/or customer focus;

6. Recommendations, based on the comparison above, as to how the process(es) could be improved, accompanied by a revised process map clearly showing the improvements

7. Referencing both in text and in the Bibliography, using the Harvard system