Operations Management Evaluate the three T's of service at department store
Perform a quick service audit the next time you go shopping at a department store. Evaluate the three T's of service: The Task, the Treatment, and the Tangible features of the service on a scale of 1 (poor), 3 (average), and 5 (excellent). Remember that the tangible features include the environment, layout, and appearance of the store, not the goods you purchased