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Online Retailer:-

Customers send e-mails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter arrival time is also 2 minutes. The online retailer has three employees answering e-mails. It takes on average 4 minutes to write a response e-mail. The standard deviation of the service times is 2 minutes.

a. Estimate the average customer wait before being served.

b. How many e-mails would there be, on average, that have been submitted to the online retailer but not yet answered?

Business Management, Management Studies

  • Category:- Business Management
  • Reference No.:- M92010098

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