One of the most common problems that trainers experience during delivery of programs is an uncooperative and difficult trainee. How would you handle the following behaviours if you were delivering a training program? 

The monopolizer, tangent-taker, and the hostile one are 3 common problem participants in training. Pick one and complete the following:

a) Describe what behaviours they would demonstrate, and

b) Identify three (3) ways of dealing with or diffusing their difficult behaviour

Important:

1. Use at least one external academic source.
2. Cite all work using APA formatting;both in-text citation and a reference list.
3. Check for spelling, grammar, syntax etc. 
4. only 400-500 words