One concept presented in your text as a service design, Ask an Expert

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One concept presented in your text as a service design issue is the Moment of Truth, the critical moment of interaction between the service provider and the customer that exemplifies, enhances, or detracts from the customer’s expectations. Do you really think that is a “service-only” issue? Are there tangible products from production companies that also have that “Moment?”

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Operation Management, Management Studies

Category:- Operation Management
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