Question: As a new manager, your friend wants to change the office climate to one of empowerment using teams to identify processes to reach a department goal of increasing sales by 10% each month. One of the employees has come to your friend expressing concern with the change, as there have been some unsavory office politics going on in the past. Using active listening, what should your friend do in counseling that employee? Specifically apply your steps for this situation, rather than using generic steps that can be used for all situations. Provide justifications and citations for your responses.