o Discuss the quality standards or techniques used by "bath and body works". How does the company define the quality of its product/service?
o Does "bath and body works"have a formal quality system? How do they measure quality, any tools used?
o How could the company improve their approach to quality management?
o You are expected to gather information regarding "bath and body works" quality and then determine and analyze what TQM techniques(Continuous Improvement, Bench-marking, JIT ...etc.) are used by the company. When you explain that you should support your explanation with details based on the information you gathered.
• I want the answer and reference below each question and all answers related to the "Bath and body works"
• You have to answer all parts of each question in detail
• Not less than 3 pages.