Objectives

Differentiate between existing operations and proposed operational changes, including influences to operations and budgets.

Explain the differences between internal and external departmental interaction and how each can be controlled and monitored to achieve desired outcomes.

Assess communications channels vertically and horizontally in organizations and the implications.

Plan team building activities and conflict resolution to overcome barriers to performance.

Compose a plan to deal with issues in ethics and workplace diversity.

10-12 pages + at least 7 scholarly or peer-reviewed references