Objectives -

• Understand the need for appropriate knowledge audit plan
• Develop understanding in knowledge capture, and knowledge codification
• Learn to understand business context and document business processes
• Develop skills in the use of appropriate modelling tools to interpret and analyse the business context for enterprise systems

Learning outcomes Assessed -

• Devise an appropriate and comprehensive knowledge audit plan to support business analysis requirements.
• Use appropriate modelling tools to interpret and analyse the business context for enterprise systems.
• Critically review approaches to the implementation of enterprise systems within an organisation and any issues that may arise.
• Appraise the ethical and professional issues relevant to a business analyst.

Assessment Task -

In this assessment, you have to create an e-portfolio using a software tool named Mahara. You need to make it private with a secret URL for marking purposes. You will copy your e-Portfolio contents into the related part of a provided Assessment 2 template MS Word file for submission.

Scenario

Great Korea is a company selling and distributing products for a manufacturer best known in Korean groceries, specialised in several kinds of Korean canned foods and bottled drinks produced in Australia. Great Korea has warehouses geographically distributed in all capital cities in Australian states and territories. Currently, all the business administrative and management activities such as sales, marketing, warehousing, purchasing, staff payroll and customer service are carried out with little use of information and communication technology (ICT). The products are displayed on large warehouse shelves located in numbered isles. The customer service staff members help customers to locate products on request. When a product is sold it is recorded with the receipt printed for customers and on journal roll at the sales terminal. Stocktaking and reorder is done manually by checking items remaining on the shelves and recording items to be ordered. If customers want to know the availability of an item, they have to come to the store or ring and talk to a customer service staff.

The owners consider the need for being competitive to effectively supply products timely at reduced cost. This requires better management, and effective use of IT. Each warehouse has sales staff, customer service staff in different areas such as sales, marketing, warehouse, distribution, and purchasing. It currently has the purchasing staff who do stock take and prepare for the purchase requisite forms.

Analyse the above scenario, identifying and reporting on the following areas:

1. As a Business Analyst (BA), perform a business knowledge audit particularly about the functional units, jobs and roles (who, why, how, what, where and when) in the provided scenario. Provide a brief statement of the problem and business case from the perspective of a BA.

2. Identify the information to be collected from people with each functional unit's job knowledge and roles, and include knowledge sources for such information (stakeholder analysis)

3. Document the business context, the main business processes with functional relation between processes, and justify the appropriateness of any useful cited diagram or your own developed diagram using a modelling tool.

4. Conclude your findings.

Organisation of e-portfolio

In a single e-portfolio, provide a logical flow of contents. It should have:

1. An introduction

Introduce the background and business problem, and the contents of the portfolio.

2. Business case

State the business problem, opportunity for improvement and a business solution applying ICT in your role of a business analyst.

3. Stakeholder analysis providing knowledge source and data collection required

Identify the stakeholders and the knowledge sources including documents for data collection.

4. Business context

Describe the business context for a system solution for the business problem identified. Use diagrams as necessary.

5. Business processes

Identify and document the business processes which become part of the system. Use diagrams as necessary.

6. Conclusion.