Q. Oakwood Outpatient Clinic is analyzing its operation in an effort to improve performance. The clinic estimates which a patient spends on average 3.5 hrs at the facility. The amount of time the patient is in contact with staff (i.e., physicians, nurses, office staff also lab technicians) is estimated at forty minutes. On average the facility sees forty-two patients per day. Their standard has been forty patients per day. Describe process velocity also efficiency for the clinic. Efficiency = percent?