Novotel Hobson Hotel New Plymouth(NEW ZEALAND) nears completion

The Novotel Hobson Hotel New Plymouth will be a landmark building on the entry corridor to New Plymouth city. The hotel consists of the following.

100 accommodation rooms

Governors Restaurant
Seating for 100 people
Bar facilities
Outdoor Alfresco dining options

Conference Facilities
300 people conference style
250 people banquet style
Range of meeting facilities
Executive board room

Health & Fitness
Lap and Spa Pool
Sauna and Day Spa

EMPLOYMENT

The Novotel Hobson is due to open in late September / early October 2015. The following employment opportunities will be available and their key dates.

Role                           Advertised               Commencement Date
F&B Manager               July 2015                        August 2015
Head/Exec Chef           July 2015                        August 2015
Rooms Manager           July 2015                      September 2015
Housekeeping Manager July 2015                      September 2015

The General Manager was appointed in May 2015.

In your role of Assistant General Manager you need to develop strategies for establishing and building highly effective teams in preparation for the hotel opening.

CASE STUDY REQUIREMENTS:

1. Write a Discussion Paper for the General Manager setting out the attributes of the organisational culture that will position the hotel in this new market. The Discussion paper is to be no longer than 500 words.

2. Developing a strong sense of team will be a priority for new staff. You plan to create a team environment which is self-managing and participatory, emulating a ‘servant leader' model. You are to brief Senior Managers on your planned approach to embed this model into the hotel culture. Prepare a 300-word Discussion Paper that will be the basis of your presentation to colleagues at the monthly senior managers meeting. It will focus primarily on:

- A servant leadership model (300 words)
- Building strong teams(300 words)

3. You are to provide a two day workshop to new staff as part of establishing the organisational culture and setting priorities relating to customer satisfaction. The theme for the workshop is: "The Novotel Way".

(a) Set out the programme and content summary for the first day that provides the plan for achieving the desired organisational culture.

(b) Novotel's approach to customer satisfaction will be the focus of the second day of the Workshop. Prepare the programme which includes presentation of the Novotel approach to achieving optimal customer satisfaction and strategies staff can adopt to ensure customer satisfaction is central to all services.