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1. The seven basic tools of Qualityfor the purpose of improvement are an important aspect of Strategic Quality planning. List these basic tools and develop a logical map of order for the implementationof these tools.

2. Quality Function Deployment (QFD) is a meansfor implementing customer needs into functional design. The mission of ABC AudioLLC is to deliver high-performing, rugged and reliable quality audio productsto its customers. Design and explain step by step QFD processto achieve the mission of ABC Audio LLC.

3. One way toimprove perceptions of quality is to improve the process of delivery of theserviceby ServicesBlueprinting. Identify any one small service business (like Rent- A- car, Insuranceagency, Laundry etc.) and prepare the Service Blueprint for the organization.

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  • Category:- Business Management
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