Negative Letter Practice, M-Global Context: Request for Prompt Payment

Recently, your M-Global office completed the General Hospital construction project in Floor County, Florida. As indicated on the sheet, Floor County was quite satisfied with your work. As the accounts receivable clerk in the business office, you billed the county within a week after completion and requested payment within 30 days of receipt of the bill, as you do for most clients. When 45 days elapsed without payment being received, you sent a second bill. Now it has been three months since completion of the project, and you still have not been paid. You suspect that your bills got lost in the paperwork at the county offices, for a new county commission took office shortly after you finished the project. Yet two phone calls to the county’s business office have brought no satisfaction: Two different assistants told you they could not find the bills and that you should rebill the county. You are steamed but would like to keep the client’s goodwill, if possible. Write another letter requesting payment.