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  1.  Workers in a McDonald's are trained to cook, clean, fill drinks, take orders, and fill orders. During a shift they work each job for one hour. This is an example of job
  2.  Which of the following is NOT an alternative to job specialization?
  3. ____ departmentalization has the advantage of reducing the number of skills a manager must possess.
  4.  The two universal approaches to organization design that represent the foundation of what we know about organization design are
  5.  ____ are internal organizational factors that can influence the organization design selection.
  6. Heinrich works for Siemens Corporation. He lives in New York City and reports to both the marketing president in Munich and the president in charge of Siemens North America. He works in a ____ design organization.
  7.  The United Food and Commercial Workers Union has been trying to organize labor at more than 90 Wal-Mart stores. The union is an example of
  8.  Desiree is reluctant to take a promotion because it involves moving. She knows little about the area she would be living in. the most likely reason for such employee resistance to change is
  9. Managers should make changes only when they are absolutely necessary, should announce them well in advance, and should implement the changes gradually. This is referred to as
  10.  The members of the various boards of a church annually hold a retreat at which they discuss actual or potential problems as well as various issues of concern to the members. This is an example of an organization development intervention technique known as
  11.  Describe the bases for departmentalization at a sit-down restaurant. Find examples of at least two types of departmentalization that would be used in a restaurant.
  12.  You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to the new ownership?

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