Q1

Your design team presents a project to you, in which most inputs seem to have about a 1.5-second delay before a response. The lead designer has decided this response is acceptable. Analyze response-time models and decide if the response time in the presented project is acceptable. Explain why it is or is not.

Evaluate the importance quality of service has to designers. Choose two areas discussed in the textbook you would focus your attention to ensure quality of service for a team of designers that you were managing. Justify your choices.

 Q2

Error messages are a key part of an overall interface design strategy of guidance for the user. Discuss strategies to ensure integrated, coordinated error messages that are consistent across an application.

Choose the one topic covered in Chapter 11 (error messages, non-anthropomorphic design, display design, window design, and color) that creates the biggest challenge to achieving balance between function and fashion. Support your response.

Q1

Ray and Jason have just finished developing the documentation for a system your team recently completed. Ray insists that the documentation should be printed in booklet format and included with the system. Jason insists that paper manuals are outdated and that the documentation should only be distributed electronically via DVD. Compare and contrast the use of online documentation and paper documentation. Then, make a decision about what documentation you will provide with your system and explain it to Ray and Jason.

Debate whether or not to give credit to authors and designers of training manuals. Support your argument.

e-Activity

HelpNDoc (http://www.helpndoc.com/) is a software tool that helps with the development of end user documentation. Use the Internet to research at least two other Websites or tools to assist in the creation of user documentation. Be prepared to discuss.

 Q2

Evaluate online tutorials and online communities in regard to helping users. Create an argument for the approach you find to be the most effective and explain why.

From the e-Activity, evaluate at least two sites or tools for developing end user documentation. Discuss the abilities the sites or tools provide and how the sites or tools aid in the creation of user documentation. Make a suggestion to improve the site or tool.