Q. One month ago union shop steward Josephine Wong met the manager Marilyn Smith also a file clerk Nancy Jones to discuss the backlog of release information requests waiting to be processed. The discussion revealed a number of systems issues in the department also the parties agreed which a work group of department staff meet to explore solution to the issues. Nancy also revealed a problem with her right wrist. Elucidate what is causing or contributing to the delays in release of information requests