My project is to survey problems and propose improvements at my new job as an employee (a dispatcher) at Flight Services and Systems (FSS) at Logan International Airport, Boston, Massachusetts. Since I am a new, entry-level employee at this job, my project will consist largely of observing problems, asking questions, and, at the end, writing up my recommendations for improvements at the job, for this course. I am trying to learn policies and observe actual operations at all levels that I have exposure to.

Telling Important Stories: I need more details for each question

Stories can sustain the vision of values that drive a project, motivate engagement and celebrate accomplishments so it is worth looking at some of the best.

My question is:

Find a video that describes a success story in an organization. These are readily available on You Tube, Ted Talks and other sources. Use the bullets below to help us understand why this organization was able to act out its vision and be successful:

What were the key factors in the success?

What was the most important thing the leader did to contribute to the success?

What was the biggest obstacle that had to be overcome to be successful?

What did you learn from this story that could be applied to your project? (In this post include reference to the video so we can locate and watch it.)