MY CURRENT OCCUPATION IS A SUPERVISOR AT THE POST OFFICE.
When employees are overloaded with communication or work, they react in a variety of ways such as error, omission, and escape. (pg. 417) Some of these reactions are positive, whereas others are not.
It is the purpose of this exercise to provide you with the opportunity to examine the way in which you react when overloaded.
Instructions
Think of the last time when you were highly stressed because you had many things to do but not enough time to get them done.
1) Describe the situation. How did you react?