MULTIPLE CHOICE
1. Although the traditional model of software acquisition still accounts for more software acquisition, a new model, called ____, is changing the picture dramatically.
a. Hardware as a Help
b. Software as a Service
c. Processing as a Product
d. Storage as a Solution
2. ____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.
a. Hardware as a Help
b. Software as a Service
c. Processing as a Product
d. Storage as a Solution
3. ____ reduces the customer's need for software maintenance, operation, and support.
a. Hardware as a Help
b. Software as a Service
c. Processing as a Product
d. Storage as a Solution
4. ____ promotes a broader vision of Software + Services, which refers to the company's strategy for cloud computing - integrating software applications, platforms, and infrastructure.
a. Oracle
b. Hewlett-Packard
c. IBM
d. Microsoft
5. Gartner, Inc. predicts that by 2015 SaaS revenue will grow to ____.
a. $7.1 billion
b. $8.6 billion
c. $14.5 billion
d. $22.1 billion
6. Microsoft's____ is one of the major Web-based development environments.
a. WebSphere
b. .NET
c. NetSphere
d. .WEB
7. Buildingan application in a ____ environment can offer greater benefits, and sometimes greater risks, compared to a traditional environment.
a. GUI
b. Web-based
c. cloud
d. multinational
8. Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems.
a. freeware
b. shareware
c. middleware
d. public domain software
9. When companies acquire Web-based software as a(n) ____, they can limit in-house involvement to a minimum.
a. product
b. value-add
c. service
d. outsource
10. Some industry leaders predict that ____ computing will offer an overall online software and data environment supported by supercomputer technology.
a. interpolated
b. mainframe
c. outsourced
d. cloud
11. ____is the transfer of information systems development, operation, or maintenance to an outside firm that provides these services, for a fee, on a temporary or long-term basis.
a. Outsourcing
b. Commission
c. Subscription
d. External provision
12. A firm that offers outsourcing solutions is called a ____ provider.
a. subscription
b. software
c. service
d. resource
13. Oracle Corporation offers a service called ____, which provides e-business applications on a fixed fee basis.
a. WebSphere
b. .NET
c. Business Process Outsourcing
d. Oracle On Demand
14. Outsourcing a basic business process is often called ____.
a. RFO
b. TFO
c. BPO
d. TCO
15. The____ environment enhances interactive experiences, including wikis and blogs, and social networking applications.
a. outsourcing
b. SaaS
c. Web 2.0
d. Web 3.0
16. Some____ providers concentrate on specific software applications; others offer resources like order processing and customer billing.
a. subscription
c. service
b. software
d. resource
17. A(n)____ is a firm that delivers a software application, or access to an application, by charging a usage or subscription fee.
a. ASP
b. OSP
c. ISP
d. USP
18. Some firms offer ____, which provide powerful Web-based support for transactions such as order processing, billing, and customer relationship management.
a. ASP
c. fixed usage
b. IBS
d. fixed-fee transfer
19. When determining outsourcing fees, a ____ uses a set fee based on a specified level of service and user support.
a. fixed fee model
b. usage model
c. subscription model
d. transaction model
20. When determining outsourcing fees, a ____ has a variable fee based on the number of users or workstations that have access to the application.
a. fixed fee model
b. usage model
c. subscription model
d. transaction model
21. A(n)____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.
a. method
b. administrative
c. transaction
d. interpolated
22. The choice between developing versus purchasing software often is called a ____decision.
a. build or make
b. subscription
c. transactional
d. build or buy
23. The software that a company's IT department makes, builds, and develops is called____ software.
a. in-house
b. internal
c. external
d. indexed
24. A software ____ is software that is obtained from a vendor or application service provider.
a. package
b. cluster
c. subscription
d. aggregate
25. Companies that develop software for sale are called software ____.
a. VARs
b. resellers
c. vendors
d. packages
26. A firm that enhances a commercial package by adding custom features and configuring it for a particular industry is called a(n) ____.
a. BRE
b. IRH
c. OSP
d. VAR
27. Typically, companies choose in-house software development for all of the following reasons EXCEPT to ____.
a. minimize changes in business procedures and policies
b. meet constraints of existing systems and existing technology
c. develop internal resources and capabilities
d. obtain input from other companies who already have implemented the software
28. Advantages of purchasing a software package over developing software in-house include all of the following EXCEPT ____.
a. satisfaction of unique business requirements
b. lower costs and less time to implement
c. proven reliability and performance benchmarks
d. less technical development staff
29. Buyer scan customize a software package by ____.
a. negotiating directly with the software vendor to make enhancements to meet the buyer's needs by paying for the changes
b. purchasing a basic package that vendors will customize to suit the buyer's needs
c. purchasing the software and making their own modifications, if this is permissible under the terms of the software license
d. all of the above
30. A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.
a. application
c. interface
b. configuration
d. interpolation
31. In addition to configuring software, the IT staff can create a user ____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.
a. montage
c. interface
b. index
d. package
32. Some data files should be hidden totally from view, while others should have ____ so users can view, but not change, the data.
a. no-access properties
c. full-access properties
b. read-only properties
d. write-only properties
33. The____ team must include users, who will participate in the selection process andfeel a sense of ownership in the new system.
a. prototyping
b. evaluation and selection
c. JAD
d. assessment
34. Nearly____ percent of total costs occur after the purchase of hardware and software.
a. 15
b. 45
c. 80
d. 95
35. A____ is a document that describes a company, lists the IT services or products needed, and specifies the features required.
a. request for quotation (RFQ)
b. net present value (NPV)
c. request for proposal (RFP)
d. return on investment (ROI)
36. When companies use a ____, they already know the specific products or service theywant and need to obtain price quotations or bids from vendors.
a. request for quotation (RFQ)
b. net present value (NPV)
c. request for proposal (RFP)
d. return on investment (ROI)
37. Many IT ____ offer specialized services that help companies select software packages.
a. proxies
b. forums
c. consultants
d. managers
38. ____is an example of a nonprofit organization that publishes standards and reports for its members and the general public.
a. IEEE
b. RFP
c. The TPC
d. Oracle
39. A____ measures the time a package takes to process a certain number of transactions.
a. newsgroup
b. parameter
c. benchmark
d. default
40. When planning a slide presentation to management at the end of the systems analysis phase, systems analysts should keep all of the following suggestions in mind EXCEPT ____.
a. summarize the primary viable alternatives
b. ignore time for discussion and questions and answers
c. explain why the evaluation and selection team chose the recommended alternative
d. obtain a final decision or agree on a timetable for the next step in the process