Multiple Choice Quiz
1 Sadness, fear and boredom are examples of:
A) positive emotions.
B) negative emotions.
C) attitudes.
D) behavioural intentions.
E) values.
2 Which of these represent the cluster of beliefs, feelings, and behavioural intentions toward an object?
A) Attitudes
B) Values
C) Personality
D) Moods
E) Perception
3 Which component of attitudes represents a positive or negative evaluation related to the attitude object?
A) Behavioural intentions
B) Values
C) Feelings
D) Perceptions
E) Beliefs
4 What do people experience when their beliefs, feelings, and behaviours are inconsistent with one another?
A) Uncertainty avoidance
B) Cognitive dissonance
C) Negative affectivity
D) Organizational commitment
E) Emotional intelligence
5 When interacting with co-workers, customers, suppliers, and others, employees are expected to abide by:
A) display rules.
B) our expected level of job satisfaction.
C) our true emotions.
D) our moral intensity.
E) our level of emotional dissonance.
6 Air Canada's CEO, Robert Milton, wants employees to smile more often. In other words, he wants Air Canada employees to engage in some level of:
A) emotional dissonance.
B) cognitive dissonance.
C) emotional episodes.
D) emotional labour.
E) workplace attitudes.
7 Conflict between required and true emotions is called:
A) display rules.
B) cognitive dissonance.
C) negative affectivity.
D) moral intensity.
E) emotional dissonance.
8 The ability to monitor one's own and others' feelings and emotions, to discriminate among the, and to use this information to guide one's thinking and actions is referred to as:
A) emotional intelligence.
B) value alignment.
C) utilitarianism.
D) collectivism.
E) individualism.
9 The ability to recognize and understand one's moods, emotions, and needs is referred to as:
A) self-motivation.
B) self-regulation.
C) self-awareness.
D) utilitarianism.
E) empathy.
10 Emotional intelligence includes all of these abilities, EXCEPT:
A) assimilate emotions.
B) understand and reason with emotion.
C) Regulate emotion in oneself and others.
D) suppress emotions.
E) perceive and express emotions.
11 Which of these concepts is part of the EVLN model?
A) Expectancy theory
B) Emotional labour
C) Leadership
D) Values
E) Neglect
12 Job performance leads to job satisfaction under which of these conditions?
A) When performance is twice than what was expected
B) When performance is linked to punishment
C) When performance is at par
D) When performance is linked to valued rewards
E) When command and control management style is implemented
13 When employees believe it is in their own personal interest to remain with the organization, they are experiencing:
A) emotional dissonance.
B) continuance commitment.
C) distributive justice.
D) self-regulation.
E) utilitarianism.
14 Which of the following refers to the employee's emotional attachment to an organization, co-workers, customers, or a profession?
A) Organizational commitment
B) Cognitive dissonance
C) Continuance commitment
D) Unethical conduct
E) Emotional dissonance
15 "Winning employees hearts" refers to:
A) continuance commitment.
B) ethical behaviour.
C) affective commitment.
D) emotional labour.
E) behavioural intentions.
16 Which of the following is NOT a way for an organization to build commitment?
A) Promoting fairness and moral integrity
B) Offering job security
C) Encouraging employee involvement
D) Increasing organizational comprehension
E) All of the above are ways to build commitment
17 The beliefs about what the employee is entitled to and what the employee is obliged to offer the employer is a:
A) transactional contract.
B) relational contract.
C) binding contract.
D) employability contract.
E) psychological contract.
18 Transactional psychological contracts are primarily:
A) long-term economic exchanges.
B) short-term economic exchanges.
C) long-term emotional exchanges.
D) short-term emotional exchanges.
E) None of the above.