Multiple Choice Quiz
1 Cross-functional work groups that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of these tasks are called:
A) primary work units.
B) self-directed work teams.
C) joint optimization units.
D) cross-cultural teams.
E) low involvement teams.
2 SDWTs generally have all the following features EXCEPT:
A) complete an entire piece of work.
B) assign tasks to members.
C) responsible for correcting problems.
D) control work inputs, flow, and output.
E) receive individual level feedback and rewards.
3 High-performance elf-directed work teams:
A) are a primary work unit.
B) have sufficient autonomy.
C) control key variances.
D) operate under joint optimization.
E) all of the above.
4 STS theory suggests that SDWTs work best when they are responsible for making an entire product or service. STS theory call this:
A) joint optimization.
B) sufficient autonomy.
C) primary work unit.
D) control key variances.
E) none of the above.
5 The most crucial feature of STS is the notion that a balance must be struck between social and technical systems to maximize the operation's effectiveness. STS theory calls this:
A) joint optimization
B) sufficient autonomy.
C) primary work unit.
D) control key variances.
E) none of the above.
6 A challenge of a self-directed work team is:
A) employee acceptance.
B) management acceptance.
C) labour union acceptance.
D) cross-cultural issues.
E) all of the above.
7 Supervisors and high-level managers are often the main source of resistance to SDWTs because:
A) their main worry is losing power.
B) they prefer to work in a high-involvement workplace.
C) they do not know how to become 'hands-off' facilitators of several work teams.
D) Both ‘a' and ‘c'
E) all of the above.
8 Employees and labour unions sometimes oppose SDWTs because:
A) they may result in higher stress levels.
B) they appear to require more work.
C) they worry that they lack the skills needed to adapt to the new work requirements.
D) they feel uncomfortable with new roles.
E) all of the above.
9 Which of these teams consist of members who operate across space, time, and organizational boundaries and are linking through information technologies to achieve organizational tasks?
A) Dialogue teams
B) High-performance work teams
C) Virtual teams
D) Management teams
E) Self-directed work teams
10 The shift from production-based to knowledge-based work has made virtual teamwork:
A) creative.
B) easy.
C) difficult.
D) feasible.
E) time-consuming.
11 High-performance virtual teams require all of the following, EXCEPT:
A) variety of communication media.
B) high levels of task interdependence.
C) fewer team members than co-located teams.
D) awareness of cross-cultural issues.
E) encouragement to meet face-to-face at some point.
12 High-performance teams exhibit this level of trust because they share the same values and mental models.
A) Calculus-based trust
B) Knowledge-based trust
C) Identification-based trust
D) Virtual-trust
E) None of the above
13 The type of trust that is grounded on the other party's predictability is:
A) calculus-based trust.
B) knowledge-based trust.
C) identification-based trust.
D) team-based trust.
E) None of the above.
14 Common team decision making problems include all of the following, EXCEPT:
A) production blocking.
B) constructive conflict.
C) evaluation apprehension.
D) group polarization.
E) all of the above are constraints on team decision-making.
15 The tendency of teams to make more extreme decisions that individuals working alone is referred to as:
A) evaluation apprehension.
B) pressure to conform.
C) group polarization.
D) groupthink.
E) time constraint tendency.
16 Team structures to improve creativity and decision making include all of the following, EXCEPT:
A) constructive conflict.
B) electronic brainstorming.
C) Delphi method.
D) persuasion.
E) nominal group technique.
17 Rules for effective brainstorming include all of the following, EXCEPT:
A) speak freely.
B) criticize other's ideas.
C) provide as many ideas as possible.
D) build on the ideas of others.
E) don't criticize others' ideas.
18 A formal activity intended to improve the development and functioning of a team is called:
A) team building.
B) team socialization.
C) team trust.
D) team cohesiveness.
E) interpersonal process.
19 There are four main types of teambuilding including one type which allows members to form a more unified perspective of their team mental models. This is called:
A) interpersonal processes.
B) problem solving.
C) team cohesiveness.
D) goal setting.
E) role definition.
20 The following constitute types of team building, EXCEPT:
A) role ambiguity.
B) role definition.
C) goal setting.
D) problem solving.
E) interpersonal processes.