Question: Ms. Smith and Wong have an insurance agency. A Pareto chart reveals that most frequent complaint of their consumer is rudeness on the part of the office staff. The logical next step for Smith and Wong is to:

a - clean the place out, for rudeness is intolerable and responsible employees should be fired immediately

b. plot the severity of complaints on a histogram to judge the sincerity of the complaining clients

c. use rudeness to clients as the main spine for a followup fishbone chart and associated analysis to discover causes

d. create a scattergram plotting number of clerical staff employees as a function time.