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Mr. Mark Smith loved gardening. He had several expensive tools that he kept in his yard. He lived in a good neighborhood and ??did not worry about his expensive tools stored outside. One weekend, he found a couple of tools missing; puzzled he asked his family if they had moved the tools. Everyone told him that they had not touched the tools. Next weekend, he noticed that another tool was gone.

At that point, he was frustrated and wanted to take some action.

1. Do you think, he can file a legal complaint and if yes, against whom?

2. Develop a short case including the complaint process for Mark.

3. What would be the cost of a legal complaint? Give a numeric example to Mark.

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92596423

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