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Mr. Edward left his job as a salesperson at Old English Insurance Agency. At his new agency, he solicited and secured several of his former customers. At Old English, customer files were kept in unlocked file drawers with no restricted access or nor any notations such as “confidential” or “proprietary.” The “unwritten policy” among agents at Old English had been to stay out of each other’s files. Has Edward committed any intellectual property violations or breaches of agency duties? Do you need more information to decide? Explain.

Operation Management, Management Studies

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