Motivational Conflict Resolution

In any organization, regardless of the industry, some level of conflict and/or office bickering is inevitable and may have a damaging impact on productivity and motivation or morale. However, it is the responsibility of the manager to ensure that conflict is avoided whenever possible, and when it does occur, it is handled in an appropriate and respectful manner. With this in mind, listen to the podcast, Stop the Medical Office Bickering (link below) and respond to your Option B questions.

Option B: Case Study: Charting a Course for Conflict Resolution: "It's a Policy"

Review the details of the case above from your course text, and respond to the following questions:

Develop the argument you would be advocating if you were in George Mann's position. In a similar fashion, thoroughly develop the argument you would advance if you were in Sally Carter's position.

Assuming the position of CEO, Jane Arnold, render a decision. Document your decision in whatever detail may be necessary, and include a complete explanation for your decision.

Based on the foregoing, outline whatever steps (e.g., policy changes, guidelines, payroll requirements, or something else) you believe should be considered to minimize the chances of similar conflict in the future.

Required Text

Management principles for health professionals (6th ed.):

Chapter 10: Adaptation, Motivation, and Conflict Management

Chapter 11: Training and Development: The Backbone of Motivation and Retention

Chapter 12: Authority, Leadership, and Supervision

Pod Cast:

http://www.soundpractice.net/article.cfm?id=317