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Most of what is written about leadership has been written by western scholars and practitioners—mostly from the United States. Thus, what we have studied in this module so far reflects western assumptions and values about how to improve leadership performance. But leadership quality, we know, is mostly about perception. If the followers perceive that a person is a leader, that person will be treated with respect and the followers will grant him the power and authority to guide their actions. These perceptions can vary across cultures, and successful global leaders know that leadership is viewed differently in different cultures and modify their behaviors to align with culturally diverse expectations. This is what is called Cultural Intelligence. (If this is a topic that particularly interests you and you would like to increase your capacity for cultural intelligence, you are encouraged to enroll in LED520: Cross-Cultural Communication and Leadership. This course can serve as an elective in several degree programs.)

Operation Management, Management Studies

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