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Most of the people not only experience "poor quality" in the performance of a product or service, but also experience "poor quality" in how their subsequent complaints were handled. Discuss briefly Why do you think this is so common? Why does it appear that organizations have difficulty in offering excellent post-purchase customer service and support? And did you notice…sales and service are often separated! What are the pros and cons of this common arrangement?

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Operation Management, Management Studies

Category:- Operation Management
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