Module 7: Mastery Exercise

Question 1 :When we have settled on a solution to a problem, we next need to settle on ____________.

a an assessment tool

b a marketing metric

c a course of action

d compensation scales

Question 2 : According to Llopis (2013), ___________________ enables a boundary-less organization whose culture is focused on the betterment of a healthier whole.

a having strategic plans

b conducting transparent communication

c breaking down silos

d meeting with open-minded people

Question 3 : An organization's code of ethics relates to___________________.

a the organization's position when it comes to moral issues

b direction on where an organization can conduct its business

c instructions on how leaders should hire personnel

d none of the above

Question 4  : True or false? Problem-solving is the process of eliminating the discrepancy between the actual and desired situation.

True

False

Question 5 : There are several reasons people perform poorly. They include which of the following?

a They do not always know what they are supposed to do.

b They do not know how to do it.

c They do not know why they should do it.

d all of the above

Question 6  :According to Maxwell (2012), asking the right questions, talking to the right people, and getting involved in the problem are all steps taken during the _____________.

a problem-solving step

b problem-defining step

c prioritizing-the-problem step

d identifying-the-problem step.

Question 7   :The most neglected aspect of problem-solving is____________

a evaluation

b mediation

c reassignment

d marketing

Question 8  :______________________ is the law that prevents American companies from bribing foreign officials.

a U.S. Foreign Trade Act

b U.S. Foreign Corrupt Practices Act

c U.S. International trade Act

d The Sarbanes-Oxley Act

Question 9  :Among the sources of conflict are which of the following?

a structural differences

b communication differences

c personal differences

d all of the above

Question 10 : With respect to the study of ethics, Derr (2012, p. 67) tells us that ________________ is a goal-directed theory that "emphasizes happiness or the greatest good for the greatest number" and involves the ability to predict the consequences of an action.

a casuistry

b deontological ethics

c the beneficence principle

d utilitarianism