Module 11 Discussion - In Pursuit of Excellence

Many companies talk about the importance of providing excellent customer service, but when it comes to actually delivering the service to the customer, they don't...deliver. In your opinion, why do people often settle for something less than excellent? What rewards can a person receive by creating excellence at work and in life?

Module 11 Discussion - Final Thoughts

Earlier in the course, you were asked to write an explanation as to why you believe developing critical thinking and logic skills is important. How would you say your critical thinking or logic skills have changed by the end of this course? What do you think was the most valuable lesson from this quarter? Why?

Module 11 Discussion - The Human Touch

What have you learned about being human in the last eleven weeks? More importantly, how will what you have learned impact your own life and the lives of those people around you?