Module - Background: 360-DEGREE FEEDBACK

Required Material

First, start out by viewing this short introduction to 360-degree feedback:

Kunz, A. (2010). 360-degree feedback. Info-Tech Research Group. Retrieved from https://www.youtube.com/watch?v=AySMxUlRCVs
Now take a look at this book chapter which includes general overview of the 360-degree process and has a sample 360 survey at the end of the chapter:

Mukherjee, S. (2014). Chapter 10: 360 degree survey in coaching need assessment. Corporate Coaching: The Essential Guide. New Delhi, India: Sage Publications Pvt. Ltd. [eBook Business Collection]

Finally, take a look at this highly comprehensive chapter that goes into quite a bit of practical detail about the 360 degree process:

Carelli, A. O. (2010). Chapter 5: The truth about 360° assessments. The Truth About Supervision: Coaching, Teamwork, Interviewing, Appraisals, 360° Assessments, and Recognition. Springfield: Charles C Thomas. [eBook Academic Collection]

Module- Case: 360-DEGREE FEEDBACK

Case Assignment

Continuing on the themes of the Module 1 and 2 Case Assignments, for this module you will also be doing a self-assessment as well as applying the concepts from the module to your own organization. Make sure to thoroughly review the required background materials before starting this assignment, as you need to apply concepts from readings such as Carelli (2010) and Mukherjee (2014) as part of this assignment.

This assignment has five sections. For each section, the suggested length is one half to one full page, for a total length of four to five pages not including the title page and references. You should also make sure to cite Carelli (2010) and Mukherjee (2014) multiple times throughout the paper as well as any additional references that you find:

1. Most 360-degree surveys are not free and in fact are very expensive if you want to get a license to use them at your organization. However, there are a few free sample 360-degree surveys out there. Do a search on Google or other search engines using terms such as "free 360-degree feedback survey." Find two or three free surveys and choose one of them that you think would be most applicable to your organization. Explain the reasoning for your choice, and try to use criteria from Carelli (2010) (such as her checklist on page 175) for selecting your survey.

2. Now take the survey that you chose in your answer to Question 2 above. Fill out the survey as a self-evaluation - that is, use the survey to evaluate your own leadership skills and other skills. Report the results of your survey. Do you think the survey was useful? What areas for improvement in your leadership skills did you find from using the survey?

3. As a next step, fill out the survey again but this time evaluate your current supervisor or a previous supervisor that you worked with. Report your results. Were the results fair to your supervisor? What are the main areas for improvement for your supervisor based on your results?

4. Now that you have taken the survey twice, what is your overall evaluation of the survey that you took? Did the survey ask the right questions necessary for you and your supervisor? Are there different or additional questions that you think should be added to this survey? Use the "Selecting a 360 System" on page 175 of Carelli (2010) as well as your own experiences filling out the survey to assess the usefulness of the survey that you took.

5. Finally, take a look at pages 153-155 of Carelli (2010) where she discusses pitfalls and potential biases of a 360-degree survey. Which pitfalls do you think would apply to your organization and the leaders you work with? How might you overcome these pitfalls if you were to lead a 360-degree survey process in your organization?

Assignment Expectations

• Follow the assignment instructions closely and follow all steps listed in the instructions

• Stay focused on the precise assignment questions, don't go off on tangents or devote a lot of space to summarizing general background materials

• List supporting references and cite sources in proper format

• Use appropriate writing style in essay form (organization, grammar, and spelling).

• Include both a bibliography and in-text citations. See the Student Guide to Writing a High-Quality Academic Paper, including pages 13-14 on in-text citations.