Mayes' Leadership analyzes a company and then provides personal training seminars to improve the client organization's operation efficiency. As human resources director, you hired Mayes's Leadership to offer workshops to improve morale and reduce absenteeism at your company. Mayes' conducted many seminars for all levels of employees and managers over the three-month period. Nine months later you have noticed no significant improvement. In fact, absenteeism has increased and morale is at an all-time low.

Write a letter to Mayes' Leadership requesting a refund of $95,000 for its consultant work. Supply additional informational if necessary.