Marie had worked in the office for several years, and often worked through her lunch hour and after her work day ended. She would do what it took to get the work done on time. Her new supervisor, Mark, seemed nice enough, so she was shocked when Mark commented that he hoped her son was feeling better now. Her son had been sick and she had talked to the sick boy on her company phone a few times during the past couple of days. When she pressed Mark to explain how he knew that her son had been sick, Mark explained that because Marie's work involved talking with customers and others on the phone, her conversations were randomly monitored by Mark. "Not often, Marie - just enough to provide a sample of conversations that proves that you are doing what we all know - serving your customers with exceptional skill and courtesy!"
Marie was very upset and wondered if this violated her privacy rights in the workplace.
Which of the following is most correct?
|
|
A.
|
Mark is entitled to monitor her business calls, but by hearing that her son was sick, Mark demonstrated that he was listening in on her personal calls, which is not allowed.
|
|
|
B.
|
Mark is entitled to monitor her business calls, but when he is listening to her call and determines that it is a personal call he must hang up.
|
|
|
C.
|
Mark is entitled to monitor her business calls, but only if he notifies her in advance that this may occur from time to time.
|
|
|
D.
|
Mark, as her supervisor, is not entitled to listen to her calls. That can only be done by an independent quality assurance employee who is not otherwise associated with either the supervisor or the employee.
|