Maria is having difficulty with her job as a retail sales clerk. Her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care. Maria is enthusiastic about her job, but is not doing it well. According to situational management, her manager should use a(n)________ management style to manage Maria’s performance problem.

A. empowerment

B. consultative

C. participative

D. autocratic

What are the steps, in order, to the Coaching Model?

A. Describe current performance, Describe desired performance, Compare desired to current performance

B. Describe current performance, Describe desired performance, Get a commitment to change

C. Describe desired performance, Describe current performance, Compare desired to current performance, Get a commitment to the change

D. Describe current performance, Describe desired performance, Get a commitment to the change, Follow-up

E. Denial, Resistance, Exploration, Commitment

Thom refused his employer's request to falsify the contents of a report to the Department of Labor. The employer subsequently discharged Thom for insubordination. In his wrongful discharge suit, Thom argued which one of the following exceptions to at-will-employment?

A. Reverse discrimination

B. Quasi-contractual obligation

C. Implied contract

D. Equal employment

E. Public policy

Which management style is low in directive, but high in supportive behaviors?

A. Consultative style

B. Empowering style

C. Participative

D. Results driven style

E. Autocratic style

Which of the following is not a correctly paraphrased test for just cause as noted in the text?

A. Did the company give a written warning as a disciplinary action to individuals who broke the rules?

B. Has the company applied its rules evenhandedly, and without discrimination?

C. Was the rule or order reasonably related to the orderly and safe operation of the business?

D. Did the company make an effort to insure that the employee did in fact violate a rule or order?

E. Was any investigation conducted fairly and objectively?