MANAGING UP AND ACROSS

As an operations professional, you need to be able to interact effectively with many internal customers-from corporate managers to field representatives. One of your peers is Jessica, who is a talented operations professional but who is downright rude to her internal customers.

Her attitude is so bad that people around your company ask specifically to deal with you instead of Jessica. You've heard many tales about her sarcasm and her unwillingness to deliver anything other than the absolute minimum to other employees.

You've thought about talking to Bruce, the manager to whom both you and Jessica report, but you and everyone else knows that they're dating. In the meantime, your workload is increasing because of Jessica's reputation. How do you handle Jessica and Bruce?