Managers were encouraged to communicate more with staff. Clear job descriptions and performance expectations were developed. Supervisors were trained on how to give staff feedback. The end result was that staff reported increased satisfaction (Population Reports, Winter 2004).

This article stated, "People are a health care organization's most valuable resource" (Population Reports, Winter 2004, p. 14). If that is the case, then it certainly makes sense to spend time communicating with staff and making sure that staff are aware of what is going on within the agency.

What are your thoughts about the statement that people are the most valuable resource in an organization? Do you agree or disagree? Support your argument.