Management Skills for the New Healthcare Supervisor

1. Why, in the present day, are you not likely to see people pursuing careers of 30 or more years with the same employer?

2. What is the importance of the opportunity for advancement in employee retention? Will this apply equally to all employees? Why, or why not?

3. When a state has a privacy law that addresses some of the same issues as HIPAA's Privacy Rule but does so differently, how are we supposed to handle the conflict between the two laws?

4. Provide a couple of examples of jobs for which random drug testing might be allowable. Why might these be legitimate uses of random testing?

5. Why should Workers' Compensation records be maintained separate from employees' personnel files?

6. What do you consider to be the primary objectives of utilization review?

7. Explain why all managed care plans require the permission of the primary care physician before a patient visits an emergency room? Under what circumstances is this permission not required?

8. Describe one set of circumstances under which a supervisor may be largely powerless to affect a particular expense charged to the department.

9. Is overtime expense fully controllable, partially controllable, or not at all controllable by the supervisor? Explain.

10. How can benchmarking assist the supervisor in determining whether a staff reduction may be necessary?