Management & Leadership

Managing Team and Individual Performance

Instructions:

You are required to prepare five short written statements and a brief reflection statement demonstrating your knowledge and understanding of how individual and team performance is managed and improved. You are encouraged to include examples from your work area or from an organisation with which you are familiar.

Your assignment should be between 2,500 to 3,000 words. You should make appropriate use of tables, graphs, diagrams, Gantt charts and flowcharts and you must reference any sources you have used to complete this assignment listing reference journals, books, web sites. Your assignment must include a bibliography.

Part 1: By completing this unit, you should now be able to identify and agree performance objectives for your team and individuals.

- Explain why it is important for individual and team objectives to link into overall organisational objectives and, use a practical example to demonstrate how this is achieved.

- Identify the factors you need to take into account when agreeing objectives for your department or work area and when agreeing objectives with individual team members.

- Given that objectives link together and often overlap, there is a need to agree individual and collective responsibilities for the part everyone will play in their achievement. Identify how you would organise the agreement of responsibilities with team members and colleagues, using examples where possible, and acknowledge the potential pitfalls when this is not done well.

Illustrate your answers with examples from your own workplace where possible.

(Indicative word count: 400 - 500)

Assessment criteria:

Explain the links between individual, team and organisational objectives

Identify the selection of individual and team objectives for agreement

Identify areas of individual and team responsibility in achieving objectives

Part 2: By completing this unit, you should now be able to:

identify and agree performance objectives for your team and individuals

assess performance against objectives and provide feedback

- Examine three different circumstances when conflicts can arise in the workplace. Use practical examples where possible. For each situation outlined, describe what would be your strategy to manage the conflict and restore mutual trust. Describe internal and external resources that may be available to assist you in this activity.

- Explain why it is important to build an atmosphere of trust and support and identify some of the activities you would undertake in order to achieve this aim.

- Identify strategies you could employ as a manager to minimise or prevent conflict.

Illustrate your answers with examples from your own workplace where possible.

(Indicative word count: 400 - 500)

Part 3: By completing this unit, you should now be able to assess performance against objectives and provide feedback

- Evaluate recognised processes for monitoring and evaluating the performance of individuals and teams, identifying the various stages and how often a review should take place.

- Provide a reflective account of a review you have conducted with a team member, saying what went well and what you would do differently next time.

- Describe at least two methods of providing feedback to individuals and, two methods of providing feedback to the team. Explain three sources of recorded information that will help you to measure and keep track of different aspects of team or individual performance, and explain how you would use each of them in a performance review.

Illustrate your answers with examples from your own workplace where possible.

Part 4: By completing this unit, you should now be able to understand performance support for improvement

- Describe three indicators that might suggest to you as the manager that the performance standards of a member of your department were becoming unacceptable. Provide possible reasons for the slippage.

- Using the stages of a performance improvement cycle, examine how you would address and follow up the poor performance issue/s with the individual or team concerned. Include an outline of at least three different methods, or combination of methods you would consider as options to support performance improvement, explaining the advantages and disadvantages of each.

Illustrate your answers with examples from your own workplace where possible.

(Indicative word count: 600 - 700)

Part 5: By completing this unit, you should now be able to apply the organisation's disciplinary and grievance procedures (Learning Outcome 4)

- Discuss your organisation's disciplinary and grievance procedures, and the current legislation that applies to these.

- Provide an overview of how disciplinary and grievance procedures and adherence to current legislation works in your own organisation.

- Identify the responsibilities of line managers in disciplinary and grievance processes and describe the skills required in order to deploy the procedures effectively and within the legal framework.

Illustrate your answers with examples from your own workplace where possible.

Reflective Statement

Describe how you believe the knowledge and understanding you have gained from completing this unit will help you to develop your performance management skills in the future.

(Indicative word count: 250 - 300)