(Answered) Long waits usually result in a reduction of customer

Management Studies

Long waits usually result in a reduction of customer satisfaction. Managers typically consider five measures when evaluating waiting line performance, but which is the most important and why?

What are the general tradeoffs that are involved in waiting line decisions?
Who needs to be involved in assessing the cost of customers waiting for service?
How has technology had an impact on analyzing waiting line systems?

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