Pine Valley Furniture's Customer Tracking System is now entering the final phases of the SDLC. It is a busy time for the project team; project tema members are busy coding, testing, training end users, and finalizing the systems documentation.

To enhance your learning experience, Jim Woo has asked you to participate in the implementation process. As a result of this assignment, you have been attending all meetings concerning coding, testing, installation, end-user training, and documentation. During several of these meetings, necessary end-user training, and required documentation have been discussed. You recall from your recent systems analysis and design course that several options for each of these areas are available.

a. Locate a technical writing article on the Web. Briefly summarize that article.

b. Which installation options are availbale for the Customer Tracking System? Which would you recommend?

c. How can you determine if implementation has been successful?

d. What conditions are necessary for a successful implementation effort?